Refund & Cancellation Policy

1. Scope

This policy applies to WokQR subscription payments made by restaurant customers for Free, Starter, Pro and other paid SaaS plans.

2. Cancellation

You may cancel a paid subscription using the cancellation controls made available in your WokQR account or by contacting us. Unless otherwise agreed, cancellation stops future renewals; the current paid period normally remains available until its scheduled end.

3. Subscription refunds

Because WokQR is a digital SaaS service that can be activated immediately, subscription charges are generally non-refundable once the paid period has started, except for duplicate charges, verified billing errors, payment reversals, service-specific promotional commitments, or where a refund is required by applicable law.

4. Failed or debited-but-unsuccessful payments

If a payment fails but your bank account is debited, WokQR will treat the transaction according to the payment provider's reconciliation and refund process. Where WokQR confirms that a refund is due, we will initiate it to the original payment method or as otherwise permitted by the payment provider.

5. Refund processing time

Approved refunds are normally initiated within 3–7 business days after confirmation. The payment provider and issuing bank may require additional time for the amount to appear in the customer's account.

6. Duplicate or incorrect charges

Report a suspected duplicate or incorrect charge to hello@wokqr.com with the invoice number, transaction date and the email used for the WokQR account. We will investigate and, where the charge is confirmed as erroneous, process the appropriate adjustment or refund.

7. Plan changes

When an upgrade or plan change requires payment, the new paid plan is activated only after the payment is successfully confirmed. Any pending plan change remains subject to the invoice status.

8. Restaurant customer orders

This policy governs WokQR SaaS subscription payments. Food, beverage or other restaurant purchases made by diners through a restaurant's WokQR menu are the responsibility of the individual restaurant, and their own cancellation/refund policy applies.

9. Contact

Refund and cancellation queries: hello@wokqr.com · +91 91885 77556.